Main Issue	Sub issue
1	Ortal	General	Q	What are the casting alloys at Ortal?
			A	Zinc and Magnesium AM50, AM60 and AZ91.
2			Q	What is the casting machine range at Ortal?
			A	Zinc: 20T – 200T, Hot Chamber. Mg: 200T-500T, Hot Chamber; 840T, Cold Chamber.
3	Ortal	General	Q	What types of special processes does Ortal provide?
			A	In house: Machining (Milling, Turning, Tapping, Drilling and reaming), Procured parts assembly (Manual, semi automatic and full automatic), Vibration polishing, Sand blasting, TEM machine.
4	Ortal	General	Q	Does Ortal use subcontractors for special processes?
			A	Yes: Coating, painting, plastic and or rubber insert injections and molding.
5	Ortal	General	Q	Does Ortal provide completed product (Turn Key)?
			A	Yes. Ortal provides, the complete products including all the special and additional processes such as machining, coating, painting, assembly, etc.
6	Ortal	General	Q	Does Ortal provide insert moulding parts?
			A	Yes.
7	Ortal	Logistic	Q	Where are Ortal's warehouses located?
			A	Germany: Dillenburg France: Dieuze, Fosse Spain: Zaragoza UK: Tewkesbury US: Detroit, Michigan Mexico: El Paso
8	Ortal	Logistic	Q	What are the locations that Ortal can deliver to and keep store stock?
			A	Ortal's logistic operation has the abilities to JIT deliver to customers all over the world. The warehousing system is optimized to each customer needs.
9	Ortal	Tools	Q	Can Ortal build moulds?
			A	Yes. Ortal's tool workshop is fully featured and has the ability to build the most complex tools. However this ability is mainly reserved for the running production tools maintenance. Therefore Ortal's tools are mostly built by external tool makers.
10	Ortal	Tools	Q	What are the procedures for tool maintenance?
			A	Ortal's tool workshop performs regular maintenance operations on the tools. Each tool has its own maintenance schedule and detailed actions to be taken. In addition, emergency actions can be taken in case that there is a need for maintenance during the casting session.
11	General	Zinc	Q	What are the main advantages of the Zinc casting products?
			A	The main advantages of the Zinc casting products are: Strong mechanical properties along with relatively low raw material cost (good cost per strength ratio). Excellent casting properties along with good machinability.
12	General	Zinc	Q	What are the main uses of the casted Zinc parts
			A	Automotive industry: Mirror bases, Wiper holders, steering lock housings, door locks, motor housings. Other industries: furniture and other home fixtures, electric industry.
13	General	Mg	Q	When should Magnesium be selected as the structural metal?
			A	Magnesium should be selected as the structural material where weight saving is required and /or vibration and impact absorbing is also required.
14	General	Mg	Q	What are the main advantages of the Mg products?
			A	The main advantages of the Magnesium products are: The lightest structural metal available. High dimensional stability. Good corrosion resistance. Vibration absorption, noise dumping and impact resistance.
15	General	Mg	Q	What are the main advantages of Magnesium over Aluminum?
			A	Magnesium is 30% lighter than Aluminum. Lower melting temperatures: (less energy, longer tool life). Magnesium has more accurate tolerances than Aluminum. Better corrosion resistance. Vibration and noise dumping and more impact resistance.
16	General	Mg	Q	What are the main uses of the casted Mg parts
			A	Automotive industry: steering wheels (saving weight and vibration absorbing), steering columns (vibration and impact absorption), air bags (impact absorbing), electrical system covers (weight saving), steering locks (weight saving), crash systems (impact absorption and elongation), hand brakes, gear boxes (weight), seat frames (weight, vibration absorbing), Instrument panels (weight). Electronics: mobile products chassis (cell phones, notebooks, portable audio systems, etc.), RF housings.
17	Ortal	R & D	Q	Do you have Catia System?
			A	Yes. Version 5.
18	Ortal	R & D	Q	Do you have Pro E System?
			A	Yes.
19	Ortal	R & D	Q	Can you open and read UG files?
			A	Yes.
20	Ortal	R & D	Q	What is the supported data exchange cad system?
			A	IGES, DXF, STP, X_T, EXP
21	Ortal	General	Q	What is the minimum Magnesium casted wall thickness?
			A	The minimum wall thickness for casted magnesium is: 1 mm
22	Ortal	General	Q	What are the minimum casted Zinc tolerances:
			A	The minimum casted Zinc tolerances are:  H7 and ± 0.03. Lower tolerances will be achieved by machining operations.
23	Ortal	General	Q	What are the minimum casted Magnesium tolerances:
			A	The minimum casted Magnesium tolerances are:  ±0.1 and ±0.05. Lower tolerances will be achieved by machining operations.
24	Ortal	Logistic	Q	What are the common delivery terms?
			A	Ortal's common delivery terms are DDP. The stock level in the warehouse is set according to the customers needs.
24	Ortal	Logistic	Q	Is Ortal able to react to an immediate demand increase?
			A	Ortal is committed to JIT supply. The combination of the warehouse stock plus Ortal's flexible production capabilities will ensure the supply flow in case of an immediate demand increase.

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